graysonsnaps.com is committed to providing you with high-quality photography equipment to enhance your creative endeavors. We understand that sometimes returns or exchanges may be necessary, and we aim to make this process as smooth as possible for you.

For any return or refund requests, please reach out to us via email at [email protected]. We kindly ask that you initiate all return inquiries through email to ensure efficient communication and resolution.

Return Policy:

• All return requests must be made within 30 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns are subject to inspection and approval before a refund or exchange is processed.
• Customers are responsible for the return shipping costs unless otherwise agreed upon.
• Please ensure to package the item securely to prevent any damage during return transit.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5-7 business days to the original payment method.
• Please note that shipping costs are non-refundable.

Exchange Policy:

• If you wish to exchange an item for a different model or size, please contact us via email to arrange the exchange process.
• Exchanges are subject to product availability and may require additional shipping fees.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging for further assistance.

At graysonsnaps.com, we value your satisfaction and are here to assist you with any questions or concerns regarding returns and refunds. Your trust and happiness with our products are our top priorities.